Crinkles’N’Cream bakery and confectionary ltd respects the privacy of our customers, business partners, employees and job applicants and other visitors to our websites who may choose to provide personal information. We recognize the need for appropriate protections and management of personal information that you provide to us. This Privacy Statement will assist you in understanding what types of information we may collect, how that information may be used, and with whom the information may be shared.
All custom decorated orders are to be paid in full when the order is placed either by phone or in person at the bakery. All online orders for In-Store pickup are paid in advance in full online when order is placed on www,crinklesbakery.com.
All online orders must be confirmed at least an hour before delivery time daily. All online orders are taken between 8am and 4pm daily. orders made after 4pm are scheduled for delivery the next day except Sundays.. kindly note that payments validate orders. Once the non-refundable deposit is made a full detail of your order will be sent to you for confirmation. Changes on the design can be made up to 48 hrs before pickup or delivery for custom orders and 45mins before delivery for online orders.
Crinkles N Crream bakery business has two main components which determine price, cost of materials, time , expertise and power.When economic conditions are stable our prices remain constant. When the economy is in flux and our cost of goods rise, so will our prices.
We take pride in our products. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours of pick-up / delivery) of your concern and return your purchase to us. We will give you credit for the amount returned for use toward a future purchase after review of issues raised. All refunds will be provided as a store credit. You must bring receipt of purchase with you.
Once the non-refundable deposit is made a full detail of your order will be sent to you for confirmation. Changes on the design can be made up to 48 hrs before pickup or delivery
Order Cancellation Policy for custom cake orders
Crinkles’N’Cream bakery and confectionary ltd understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone 2 business days before your event. All changes must be handled directly with a representative Bakery and confirmed. Crinkles’N’Cream bakery and confectionary ltd reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations after the above time will be as follows: 25% of the entire order will be charged for cancellations 24 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to Crinkles’N’Cream bakery and confectionary ltd discretion, to change or otherwise offer any other options to the customer. Special orders (custom Decorated Cakes) that are not picked up will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Crinkles’N’Cream bakery and stored until further notice from customer. Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules. To see the bakeries “Holiday Hours” please refer to the Holiday Calendar.
Wedding Cakes Cancellation Policy
Wedding deposits are non-refundable & non-transferable (Deposit is deducted from the wedding cake balance only). Any Wedding cake cancelled 2 weeks prior to your wedding date will receive only a 75% refund on any payments made after the deposit. Any Wedding cake orders cancelled less than 1 week prior to your wedding date will receive a no refunds on any payments made after the deposit.
for any changes that are requested within 24 hours of the time required, effect will be based on the stage of production of order.
Celebration/Custom Decorated Cake Orders
Custom decorated cakes include wedding cakes, birthday cakes, sculpted cakes and cut-out cakes,anniversary cakes,christeningcakes and all. The latest time available to order a custom decorated cake is 48hrs. The above Order Cancellation Policy will apply for those situations. do note that during peak holiday seasons such as easther, valentine and christmas orders will need to be placed much earlier as our schedules do fill up quickly.
Decorations and Coloring
We have highly skilled decorators. We will do our best to match any requested color or design. We are limited to the fact that we are dealing with icing that can fade due to light and temperature so we do not garauntee an exact match. Also do to the nature of drawings, we will make our best representation of what is requested but are again limited by the nature of our product.
We do not offer touch up or color adjustments. Minor cropping may occur in order to fit image to cake/space available.
Image will be printed as on a “what is given” basis.
Images are reproduced using edible ink food colors and therefore some distortion in the color from the original image is possible
Edible image quality will depend on the image size and quality of the original photo provided
Please send in soft copy of image.
Crinkles’N’Cream bakery takes great pride in all ourProducts.
Delivery is outsourced to a trusted delivery company.The cost of delivery is determined by the company based on the distance between delivery location the bakery.
Your target delivery time for online purchases is 45mins from payment confirmation. However, delivery time cannot be guaranteed due to uncontrollable factors such as weather conditions and traffic.
We deliver 6 days a week from Monday to Saturday. The bakery is not open on Sundays.
PLEASE WE CALL IN ADVANCE TO INFORM THE RECIPIENT TO EXPECT SHIPMENT! Once a delivery has been attempted (recipient unavailabe to recieve order) delays resulting from setting up a second delivery attempt are not liable to us. We offer two options for delays resulting from the shipper. Please be mindful that if the bakery runs into issues baking your order, you will be imformed as soon as possible.
We will not be held liable for products damaged in shipping due to bad road to delivery location.
PLEASE NOTE: Out of state orders WILL need verification from transport company.
Out of Stock Policy
Our stock fluctuates throughout the day with sales demand stock that we receive from vendors. If an item you ordered is out of stock, we will first try to contact the customer either by phone or via email. We will give you other comparable choices to choose from.
What personal information does Crinkles ‘N’Cream bakery collect?
Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address.Crinkles ‘N’Cream bakery may collect certain personal information from customers, business partners, employees and candidates for employment.Crinkles ‘N’Cream bakery does not collect personal information when you visit Crinkles ‘N’Cream bakery web sites unless you choose to provide such personal information. No debit card information is stored on Crinkles ‘N’Cream bakery website.
How does Helen Bernhard Bakery use personal information?
Crinkles ‘N’Cream bakery will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver your orders, and to provide ongoing service and support. Occasionally we may use your information to contact you for marketing and quality assurance purposes.
With whom does Helen Bernhard Bakery share personal information?
Helen Bernhard Bakery will not share personal information with third parties. Helen Bernhard Bakery will not sell, trade or lease your personal information to others. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Choice and Consent
Helen Bernhard Bakery does not require that customers, business partners or visitors to Helen Bernhard Bakery websites provide any personal information. The decision to provide personal information is voluntary. In some instances, if you do not wish to provide the personal information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.
Security of Personal Information
On-Line Policy Only
Children Under 13
Changes to this Statement
Please note that this Policy may be subject to modifications from time to time. Any significant changes to this policy will be posted here. Crinkles ‘N’Cream bakery encourages you to periodically review this policy to be informed of how we collect, use and protect your information.