General Information
Crinkles bakery and confectionary ltd respects the privacy of our customers, business partners, employees and job applicants and other visitors to our websites who may choose to provide personal information. We recognize the need for appropriate protections and management of personal information that you provide to us. This Privacy Statement will assist you in understanding what types of information we may collect, how that information may be used, and with whom the information may be shared.
When Ordering
All custom decorated orders are to be paid in full when the order is placed either by phone or in person at the bakery. All online orders for In-Store pickup are paid in advance in full online when order is placed on www,crinklesbakery.com.
All online orders must be confirmed at least an hour before delivery time daily. All online orders are taken between 8am and 4pm daily. orders made after 4pm are scheduled for delivery the next day except Sundays.. kindly note that payments validate orders.
Once the non-refundable deposit is made a full detail of your order will be sent to you for confirmation. Changes on the design can be made up to 48 hrs before pickup or delivery for custom orders and 45mins before delivery for online orders.
Pricing
Crinkles bakery business has two main components which determine price; cost of materials, time, expertise and power. When economic conditions are stable our prices remain constant. When the economy is in flux and our cost of goods rise, so will our prices.
Refund/Exchange Policy
We take pride in our products. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours of pick-up / delivery) of your concern and return your purchase to us. We will give you credit for the amount returned for use toward a future purchase after review of issues raised. All refunds will be provided as a store credit. You must bring receipt of purchase with you.
Once the non-refundable deposit is made a full detail of your order will be sent to you for confirmation. Changes on the design can be made up to 48 hrs before pickup or delivery
Order Cancellation Policy for custom cake orders
Crinkles bakery and confectionary ltd understands that plans change, and we will gladly assist you in making changes to your order date and time whenever possible.
We accept weekday cancellations by phone 2 business days before your event. All changes must be handled directly with a representative Bakery and confirmed. Crinkles bakery and confectionary ltd reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority, and preparation of the order.
Charges for cancellations after the above time will be as follows: 25% of the entire order will be charged for cancellations 24 hours prior to the event and 100% of the entire order will be charged for cancelling the order after that time. It is entirely up to Crinkles bakery and confectionary ltd discretion, to change or otherwise offer any other options to the customer. Special orders (custom Decorated Cakes) that are not picked up will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Crinkles bakery and stored until further notice from customer.
Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules. To see the bakeries “Holiday Hours” please refer to the Holiday Calendar.
Wedding Cakes Cancellation Policy
Wedding deposits are non-refundable & non-transferable (Deposit is deducted from the wedding cake balance only). Any Wedding cake cancelled 2 weeks prior to your wedding date will receive only a 75% refund on any payments made after the deposit.
Any Wedding cake orders cancelled less than 1 week prior to your wedding date will receive a no refunds on any payments made after the deposit.
Change Order
For any changes that are requested within 24 hours of the time required, effect will be based on the stage of production of order.
Celebration/Custom Decorated Cake Orders
Custom decorated cakes include wedding cakes, birthday cakes, sculpted cakes and cut-out cakes, anniversary cakes, christening cakes and all. The latest time available to order a custom decorated cake is 72hrs. The above Order Cancellation Policy will apply for those situations. do note that during peak holiday seasons such as Easter, Valentine and Christmas orders will need to be placed much earlier as our schedules do fill up quickly.
Decorations and Coloring
We have highly skilled decorators. We will do our best to match any requested colour or design. We are limited to the fact that we are dealing with icing that can fade due to light and temperature, so we do not guarantee an exact match. Also due to the nature of drawings, we will make our best representation of what is requested but are again limited by the nature of our product.
Edible Images
Image editing
We do not offer touch up or colour adjustments. Minor cropping may occur to fit image to cake/space available.
Additional Notes
Image will be printed as on a “what is given” basis.
Images are reproduced using edible ink food colours and therefore some distortion in the colour from the original image is possible
Edible image quality will depend on the image size and quality of the original photo provided
Please send in soft copy of image.
Shipping Policy
Crinkles bakery takes great pride in all our products.
Delivery is outsourced to a trusted delivery company. The cost of delivery is determined by the company based on the distance between delivery location the bakery.
Your target delivery time for online purchases is 45mins from payment confirmation. However, delivery time cannot be guaranteed due to uncontrollable factors such as weather conditions and traffic.
We deliver 6 days a week from Monday to Saturday. The bakery is not open on Sundays.
PLEASE WE CALL IN ADVANCE TO INFORM THE RECIPIENT TO EXPECT SHIPMENT! Once a delivery has been attempted (recipient unavailable to receive order) delays resulting from setting up a second delivery attempt are not liable to us. We offer two options for delays resulting from the shipper. Please be mindful that if the bakery runs into issues baking your order, you will be informed as soon as possible.
We will not be held liable for products damaged in shipping due to bad road to delivery location.
PLEASE NOTE: Out of state orders WILL need verification from transport company.
Out of Stock Policy
Our stock fluctuates throughout the day with sales demand and stock that we receive from vendors. If an item you ordered is out of stock, we will first try to contact the customer either by phone or via email. We will give you other comparable choices to choose from.
What personal information does Crinkles bakery collect?
Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address. Crinkles bakery may collect certain personal information from customers, business partners, employees, and candidates for employment. Crinkles bakery does not collect personal information when you visit Crinkles bakery web sites unless you choose to provide such personal information. No debit card information is stored on Crinkles bakery website.
How does Crinkles Bakery use personal information?
Crinkles bakery will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver your orders, and to provide ongoing service and support. Occasionally we may use your information to contact you for marketing and quality assurance purposes.
With whom does Crinkles Bakery share personal information?
Crinkles Bakery will not share personal information with third parties. Crinkles Bakery will not sell, trade or lease your personal information to others. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Choice and Consent
Crinkles Bakery does not require that customers, business partners or visitors to Crinkles Bakery websites provide any personal information. The decision to provide personal information is voluntary. In some instances, if you do not wish to provide the personal information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.
Security of Personal Information
Crinkles bakery is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, Crinkles bakery employs reasonable security measures to prevent unauthorized access including Internet firewalls and anti-virus protection.
No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information including debit card number, name, and address, so that it cannot be read over the internet. Only those employees who need access to our users’ information to do their jobs are allowed access. Employees who violate our privacy policy are subject to disciplinary action.
On-Line Policy Only
This Privacy Policy applies only to information collected through this site. It does not apply to any information collected or disseminated by any other method. Crinkles bakery reserves the right to change this privacy policy at any time. Be sure to check this page periodically for updates. This policy applies only to personal information collected online at the www.crinklesbakery.com and does not apply to information collected offline by Crinkles bakery.
Please be sure to read this Privacy Policy before using or submitting information to us.
Your use of this web site is subject not only to the terms of the Privacy Policy, but also to this site’s Terms of Use. This Privacy Policy is subject to change from time to time, so please check back periodically. By accessing and using our web site, and by providing us with your information, you agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our site. Your continued use of our site following the posting of changes to these terms will mean you accept those changes.
Children Under 13
We have no way of distinguishing the age of individuals who access our website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personally identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.
Changes to this Statement
Please note that this Policy may be subject to modifications from time to time. Any significant changes to this policy will be posted here. Crinkles bakery encourages you to periodically review this policy to be informed of how we collect, use and protect your information.